The charter flight ran from August 14, 2007 – August 16, 2007. Two cabin crews work the charter. One set is on the aircraft for over 24 hours. As the flight runs into minor difficulties, the exhausted crew struggles to cope, receiving no support from the pilots or from Orient Thai Management.
David Singer, Orient Thai Airway's agent to the UN, is forced to step in and authorize a rest for the flight crew.
David Singer, Orient Thai Airway's agent to the UN, is forced to step in and authorize a rest for the flight crew.
Aug 16, 2007 5:44 am Thailand time: Arriving in Ghana
We see Team B and the passengers have arrived in Ghana. The flight is delayed another 5 hours because Orient Thai Airlines has neglected to organize the fuel delivery.
The flight crew has no idea what to do. Due to the early hour in Thailand the Orient Thai Airways office is not open. There is no one for them to contact.
The purser finally uses her own cell phone to call the in-flight manager, Mr. Supoj in Bangkok. Mr. Supoj tells the purser to call back during office hours and then turns off his phone to prevent further contact.
The ground staff in Ghana phone Mr. David Singer, the agent for Orient Thai Airways relationship with the United Nations.
Mr. Singer instructs the cabin crew to go to a hotel for rest. Therefore the UN peacekeeping soldiers will be forced to disembark the aircraft and wait at the terminal.
We then see/hear:
·A flight attendant stating she has not had any sleep for more than 24 hours.
·The passengers arguing with cabin crew.
·A flight attendant stating that the owner of the airline has never seen how the charter passengers are treated.
·A flight attendant explaining that the passengers have refused to disembark from the aircraft.
·A senior flight attendant attempting to negotiate with the passengers.
·Catering explains to the senior flight attendant that food has been delivered as per arrangements. The catering truck has already left. A flight attendant can be heard saying the food may spoil.
The video shows an obviously exhausted and confused cabin crew. More than 48 hours after boarding the aircraft, Team B disembarks in Ghana.
We see a flight attendant commenting on the flight crew’s exhaustion.
We see Team B and the passengers have arrived in Ghana. The flight is delayed another 5 hours because Orient Thai Airlines has neglected to organize the fuel delivery.
The flight crew has no idea what to do. Due to the early hour in Thailand the Orient Thai Airways office is not open. There is no one for them to contact.
The purser finally uses her own cell phone to call the in-flight manager, Mr. Supoj in Bangkok. Mr. Supoj tells the purser to call back during office hours and then turns off his phone to prevent further contact.
The ground staff in Ghana phone Mr. David Singer, the agent for Orient Thai Airways relationship with the United Nations.
Mr. Singer instructs the cabin crew to go to a hotel for rest. Therefore the UN peacekeeping soldiers will be forced to disembark the aircraft and wait at the terminal.
We then see/hear:
·A flight attendant stating she has not had any sleep for more than 24 hours.
·The passengers arguing with cabin crew.
·A flight attendant stating that the owner of the airline has never seen how the charter passengers are treated.
·A flight attendant explaining that the passengers have refused to disembark from the aircraft.
·A senior flight attendant attempting to negotiate with the passengers.
·Catering explains to the senior flight attendant that food has been delivered as per arrangements. The catering truck has already left. A flight attendant can be heard saying the food may spoil.
The video shows an obviously exhausted and confused cabin crew. More than 48 hours after boarding the aircraft, Team B disembarks in Ghana.
We see a flight attendant commenting on the flight crew’s exhaustion.
Aug 16, 2007 5:44 am Thailand time: Arriving in Ghana
We see Team B and the passengers have arrived in Ghana. The flight is delayed another 5 hours because Orient Thai Airlines has neglected to organize the fuel delivery.
The flight crew has no idea what to do. Due to the early hour in Thailand the Orient Thai Airways office is not open. There is no one for them to contact.
The purser finally uses her own cell phone to call the in-flight manager, Mr. Supoj in Bangkok. Mr. Supoj tells the purser to call back during office hours and then turns off his phone to prevent further contact.
The ground staff in Ghana phone Mr. David Singer, the agent for Orient Thai Airways relationship with the United Nations.
Mr. Singer instructs the cabin crew to go to a hotel for rest. Therefore the UN peacekeeping soldiers will be forced to disembark the aircraft and wait at the terminal.
We then see/hear:
·A flight attendant stating she has not had any sleep for more than 24 hours.
·The passengers arguing with cabin crew.
·A flight attendant stating that the owner of the airline has never seen how the charter passengers are treated.
·A flight attendant explaining that the passengers have refused to disembark from the aircraft.
·A senior flight attendant attempting to negotiate with the passengers.
·Catering explains to the senior flight attendant that food has been delivered as per arrangements. The catering truck has already left. A flight attendant can be heard saying the food may spoil.
The video shows an obviously exhausted and confused cabin crew. More than 48 hours after boarding the aircraft, Team B disembarks in Ghana.
We see a flight attendant commenting on the flight crew’s exhaustion.
We see Team B and the passengers have arrived in Ghana. The flight is delayed another 5 hours because Orient Thai Airlines has neglected to organize the fuel delivery.
The flight crew has no idea what to do. Due to the early hour in Thailand the Orient Thai Airways office is not open. There is no one for them to contact.
The purser finally uses her own cell phone to call the in-flight manager, Mr. Supoj in Bangkok. Mr. Supoj tells the purser to call back during office hours and then turns off his phone to prevent further contact.
The ground staff in Ghana phone Mr. David Singer, the agent for Orient Thai Airways relationship with the United Nations.
Mr. Singer instructs the cabin crew to go to a hotel for rest. Therefore the UN peacekeeping soldiers will be forced to disembark the aircraft and wait at the terminal.
We then see/hear:
·A flight attendant stating she has not had any sleep for more than 24 hours.
·The passengers arguing with cabin crew.
·A flight attendant stating that the owner of the airline has never seen how the charter passengers are treated.
·A flight attendant explaining that the passengers have refused to disembark from the aircraft.
·A senior flight attendant attempting to negotiate with the passengers.
·Catering explains to the senior flight attendant that food has been delivered as per arrangements. The catering truck has already left. A flight attendant can be heard saying the food may spoil.
The video shows an obviously exhausted and confused cabin crew. More than 48 hours after boarding the aircraft, Team B disembarks in Ghana.
We see a flight attendant commenting on the flight crew’s exhaustion.
